The communications center of a military police force in Brazil is responsible for managing communications among its members, as well as providing information to the public and handling emergency calls. Below are the main activities carried out in a military police communications center.
Receiving Calls at the Police Communications Center
The communications center receives phone calls directly from the public. Communications operators are trained to handle emergency calls and ensure public safety
Call Screening
Communications operators screen incoming calls, determining the nature of the request and the appropriate police team to handle the situation. For example, if a call is related to a robbery, operators direct the call to the specialized police team.
Call Routing
Communications operators route calls to the appropriate police officers once the nature of the request is determined. They can also forward additional information, such as addresses and descriptions, to ensure that teams can handle the situation as effectively as possible.
Team Coordination
The communications center is responsible for coordinating police team activities, providing them with real-time information about ongoing situations. For example, if a team is investigating a crime, the communications center can provide additional information such as suspect descriptions or information about suspicious vehicles.
Monitoreo de radio
The communications center monitors radio communications from the police, ensuring that information is efficiently shared among teams. This also allows the communications center to interact with police teams, providing them with additional information or instructions in real-time.
Information Logging
The communications center monitors radio communications from the police, ensuring that information is efficiently shared among teams. This also allows the communications center to interact with police teams, providing them with additional information or instructions in real-time.
Information Updates
The communications center keeps information updated, including emergency situations, travel routes, and information about police teams. This enables the communications center to respond quickly and efficiently to emergency calls and coordinate police team activities.
In summary, the communications center of a military police force plays a crucial role in police operations. It ensures efficient coordination of police teams and quick responses to emergency situations. Communications operators receive training to handle critical situations and ensure public safety.
Additionally, the importance of having an integrated communication system that interfaces with various technologies and protocols is highlighted. Having a single system and software that integrates essential functionalities such as radio, telephony, text messaging, message logging, and real-time location is vital for successful and safe police operations.
Learn About the Work of the Police
To learn more about the work of the police, we recommend visiting the websites and social media of each force. As a suggestion, we provide the link to the YouTube channel of the Military Police of Santa Catarina and Paraná, which serve as an example of the excellent service the police provide throughout Brazil.